We often take for granted the technologies we utilize in our day to day life. This is especially true when it comes to communications. Take SMS text messaging for example. A technology that has been in use for over 20 years and has arguably transformed the way we communicate with one another more than any other mode and method of virtual communication used to date. It’s simple…you know the phone number of the person you want to message or you simply select a contact in your phone, you type up a short message (not the novella we’ve all seen pop up from that certain person in our lives known for habitually abusing the unwritten code of texting), and hit send…it doesn’t get much easier than that. And while we could dedicate the entirety of this post to discussing ill-advised and often humorous auto-corrections and the resulting misinterpretations, arguments or delusions they create from your friend, parent, sibling, significant other, or colleague, we’ll assume here for the sake of argument that you’re sober and you’ve taken the time to proof-read your message…it’s really easy.
But the fact of the matter is that sending and receiving SMS and MMS messages is really hard for service providers. In a non-technical nutshell, you need to build a messaging application and platform, implement a policing function with reporting to maintain your compliancy obligations around abusive use cases, establish connectivity for SMS, as well as MMS, to a messaging provider who will in turn need connectivity to an inter-carrier messaging gateway provider for connectivity to service providers in the US as well as globally, but also to perform local number portability resolution and provide geo-redundant store and forward message routing. On top of that, your messaging provider may or may not also be the underlying supplier of telephone numbers and telephony services depending on their capabilities…it gets complicated. For non-wireless providers, this becomes especially difficult given that the wireless community controls the approval process for new service providers and their use-cases and is especially guarded in approving non-wireless service providers in an attempt to protect their subscribers from the nefarious actors and use-cases that permeate email today (spam, phishing, etc…).
We decided that there should be a simpler messaging alternative for non-wireless service providers. As a result, we kicked off an initiative in December of 2015 to become an inter-carrier messaging gateway provider and build a complete SMS/MMS messaging solution, solving for the key challenges non-wireless providers face in the market today. As a result, we’ve built a solution with these challenges in mind and by incorporating the service as a core component of our Omni IQ solution, we believe that we’ve created the industry’s most comprehensive voice and messaging solution available from a trusted provider that makes it simple to conduct business. We enable service providers to focus on innovations in their core business versus managing their vendor. Our mission is to enable our customers to serve their customers and end-users and Message Gateway Service from Inteliquent is our next advancement in that continuing evolution.