If you are a member of a Law Enforcement Agency and need to obtain information from our legal department, please use the appropriate contact listed in the table to the right. For exigent circumstances, you may also fill out the below form.
ONVOY, LLC EXIGENT CIRCUMSTANCES REQUEST FORM
ATTENTION: This form is for use only by law enforcement agencies and emergency call centers. By submitting this form you are certifying that the information provided is true and correct and that you are authorized to make the request. You further certify that the request is made pursuant to an immediate threat of death or serious bodily injury to a person which requires the disclosure of Onvoy, LLC’s customer information without first obtaining a court order.
PLEASE NOTE: We are not able to perform a GPS ping on a cell phone.
Onvoy, LLC and its subsidiaries are primarily providers of wholesale telecommunications services to other carriers, resellers and service providers. In general, we do not have end user or subscriber information on file. In most instances the only information we will be able to provide in response to an exigent circumstances request is the name and contact information of our wholesale customer. You must then contact our customer in order to obtain end user information.
Following this exigent circumstances disclosure, please follow-up with a formal subpoena, court order or search warrant directed to:
10300 6th Avenue North
Plymouth, MN 55441
For questions concerning an exigent circumstances request during regular business hours, please contact Penny Stanley at 720.590.7085. After regular business hours, please contact 1.800.933.1224 option 2
More detailed legal information and documents can be found on the Legal and Law Enforcement Support pages.
CONTACT US +1 855 404 4768
24 Hour NOC +1 866 388 7258
Onvoy NOC +1 800 933 1224