Law Enforcement Agency Support Guidelines
The following applies to Information Requests directed to Inteliquent, Inc. (f/k/a Neutral Tandem, Inc.) and its operating subsidiaries (“Inteliquent”) by Law Enforcement Agencies only.
Information Requests pertaining to state-specific operating subsidiaries of Inteliquent, Inc. (e.g., Neutral Tandem-California, LLC) may be directed to the subsidiary care of the parent company, Inteliquent, Inc.
CONTACT FOR INFORMATION REQUESTS
Law Enforcement Agencies will please direct all requests for customer, billing and other information relating to one or more telephone numbers in the form of a Subpoena, Court Order, or Search Warrant issued by or for the benefit of their agency (collectively “Information Request(s)”) and all questions concerning the same to the following. In the interest of providing a timely response, Inteliquent prefers to receive such Information Requests from Law Enforcement Agencies only via email (“Requests via Email”), or in the alternative, by facsimile only if email is not an option:
Scott Kellogg, Custodian of Records
550 West Adams St., 9th Floor
Chicago, IL 60661
Please call if you are in doubt regarding whether your message was delivered. We recommend that you call to confirm processing if a response is not received within 5 business days after submission.
EXIGENT CIRCUMSTANCES & AFTER-HOURS EMERGENCY CIRCUMSTANCES
In lieu of submitting an Information Request, a Law Enforcement Agency declaring the existence of exigent circumstances should send an appropriate written statement certifying the nature of an emergency involving immediate danger of death or serious physical injury. The statement must be submitted on agency letterhead. Transmission via email is preferred in the interest of timeliness.
For after-hours emergency situations, please contact our Network Operation Center (“NOC”) at 866-388-7258. The NOC is staffed 24 hours a day and will contact legal department personnel, as appropriate.
Following an emergency disclosure, the Law Enforcement Agency must follow-up with a valid Information Request for the disclosed information.
NECESSARY DETAILS – TARGET NUMBERS WITH AREA CODE 559 or 661 ONLY:
For target numbers with an area code of 559 or 661, the following details must be provided on a per call basis for each target call, and can be provided supplementally as a exhibit to the Information Request or in the email transmitting the same:
- The calling number
- The called number, including any number(s) associated with that calling number that may have been involved in the call in the alternative (e.g., a toll-free number, a number that forwards to the numbers that answered the call).
- The date and time of each call, including the relevant time zone designation (e.g., Central Standard Time).
- The Duration of each call, if available
NECESSARY DETAILS – GENERALLY (ALL AREA CODES):
Telephone number portability results in the movement of numbers routinely between carriers. Accordingly, for numbers in all other area codes, in addition to specifying the target number, at a minimum, please specify the relevant period for which information is sought. In the interest of timeliness, please also provide an email address to which a response can be provided.
Generally, Inteliquent does not provide service to end user customers. Rather, Inteliquent’s customers typically are other service providers – wireline, wireless, VOIP, paging, text – who have the actual end user customers who make and receive calls. Accordingly, Inteliquent’s response will typically inform the requesting party of the name and contact information of the wholesale customer to whom that telephone number is assigned (to whom the agency must subsequently issue a further request to obtain information about the end user customer).
Inteliquent understands the importance of a timely response to Information Requests and endeavors to provide the same. Some matters may take longer than others to research, however, and response times will fluctuate. Where a Law Enforcement Agency cannot use email to send the Information Request, it is recommended that the agency call to confirm processing if a response is not received within 5 business days thereafter.
In compliance with the Federal Communications Commission Order concerning Customer Proprietary Network Information (“CPNI”) and the company’s CPNI Policy, customer information cannot be released without a valid subpoena, court order, search warrant or other formal demand from an agency authorized to request such information.
These guidelines only apply to Information Requests issued by or for the benefit of Law Enforcement Agencies. Inteliquent does not consent to service of civil subpoenas via email or facsimile. Upon service of a subpoena relating to a civil lawsuit, please be advised that prior to any response we may notify our customer of the subpoena and provide the customer with an opportunity to formally file an objection to any disclosures.