Subpoena Compliance for Law Enforcement & Civil
Law enforcement information for submitting legal demands (see also FAQ below)
A cover page must be submitted IN ADDITION to a valid, formal LEA Legal Demand
Information for submitting third-party civil subpoenas
Exigent circumstance requests should be submitted by our online form.
Frequently Asked Questions about Our Law Enforcement Support Guidelines
Please review our LEA Support Guidelines (linked above) before transmitting your agency’s Legal Demand, calling to inquire about how to transmit it, or requesting confirmation of an intended target phone number. We cannot respond to email or phone confirmation requests (see p. 7, item #5 of Guidelines).
As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. A request on agency letterhead or via agency email does not meet this definition and will not be processed (with the exception of FTC Sec. 2703 letters).
All Legal Demands for the following companies should be addressed to Onvoy, LLC d/b/a Inteliquent:
- Onvoy, LLC d/b/a Inteliquent (parent of the following companies)
- Inteliquent, Inc. f/k/a Neutral Tandem, Inc.
- Neutral Tandem state-specific operating subsidiaries (e.g. Neutral Tandem-Illinois, LLC)
- Broadvox, LLC
- Layered Communications, LLC
- Voyant Communications, LLC
- ANPI Business, LLC
- Vitelity, a division of ANPI Business, LLC
All Legal Demands must be submitted with a Cover Page form (linked above, and see “Necessary Details” on page 3 of our Guidelines). Legal Demands submitted via email will not be processed absent receipt of a fully completed Cover Page.
When reviewing our LEA Support Guidelines, please specifically note the following details:
- Backtrace Requests: See “Traceback Requests” below.
- Call Detail Records (“CDRs”): Typically, CDRs must be pursued via our wholesale customer(s). We cannot forward a subpoena addressed to Inteliquent to the customer. To the extent we have CDRs (we typically only carry a fraction of the calls associated with a phone number), they are readily accessible for only approximately 30–45 days. Legacy systems data may be unavailable. See “Call Detail Records” on page 4 of our Guidelines. If, after reviewing these guidelines, you believe Inteliquent is the appropriate source for seeking CDRs, please first contact Penny Stanley or Scott Kellogg for assistance.
- Canadian Requests: Inteliquent honors Canadian production orders and does not require an MLAT. Inteliquent does not, however, have premises in Canada — email transmission is required. See “FAQ” on p. 7, item #8 of our Guidelines.
- Civil Subpoenas: Subpoenas issued in matters of civil litigation in which Inteliquent is a non-party must be served in accordance with our separate Civil Subpoena Policy, which also provides for methods of service, applicable fees, and necessity of a protective order where seeking call detail records (CPNI). See our Civil Subpoena Policy (linked above).
- Confirmation of Numbers: We cannot respond (email or phone) to confirm a number is ours. See “FAQ” on p. 7, item #5 of our Guidelines.
- Cover Page Requirement: This form (linked above) must accompany each Legal Demand. We will not process matters submitted via email without a fully completed cover page. The Cover Page form has fillable fields — please do not handwrite. Do NOT scan the form or combine it into the file that is your Legal Demand. See “Necessary Details” on p. 3 of our Guidelines.
- Email Address for Service: Submit all Legal Demands to [email protected], which by autoreply will assign our case number (if not received in 10 minutes, please check junk mail and your network spam filter and then call us — do not resend). Please use 550 W. Adams St., Suite 900, Chicago, IL 60661 where a physical address is required. See “Methods of Transmission” on p. 2 and “Contact Info” on p. 5 of our Guidelines.
- Exigent Circumstance Requests: Submit all requests (defined in “Exigent Circumstance Requests” on p. 5 of our Guidelines) ONLY using our web-based form, which is monitored 24×7. See the Exigent Circumstances link above. Do NOT send an exigent circumstances request to [email protected] or any other email address. Submission to any email address will cause a delayed response. Please do not call without first gathering and submitting the information required for the form.
- Faxed Legal Demands Will NOT Be Processed: Only submit Legal Demands via email to [email protected]. We do NOT consent to fax transmission. See “Contact Information” on p. 5 of our Guidelines.
- Intercept Arrangements: See “Pen Registers” below.
- IP Addresses: As a wholesale service provider, we do not have information concerning end users (end users are the calling or called parties — the subscribers of our third-party wholesale customers). Accordingly, details about IP address, or end user name or service/billing email address are neither useful details to us nor information we can produce. See also “Unnecessary Details” on p. 3 of our Guidelines.
- Legal Demand Requirement: Even though we generally only provide wholesale services, a Legal Demand (defined above) is ALWAYS required — we must observe CPNI requirements. Only request customer information by submitting a valid Legal Demand, and do not request number confirmation in advance of submitting. See “Applicability” on p. 2 (par.2) and “CPNI Statement” on p. 4 of our Guidelines.
- Multiple Information Requests: See “One Legal Demand Per Email” below.
- Numbers Identified by Pen Register: Please submit only on an aggregated basis for all identified numbers together with the order(s) under which the numbers were identified. Unless circumstances are urgent, please do not submit more frequently than once per day. See “Pen Register” on p. 4 of our Guidelines.
- One Legal Demand Per Email: A Legal Demand may cover multiple target numbers (if all are supplied also in the Cover Page); however, only one (1) Legal Demand may be attached to an email. An email that transmits multiple Legal Demands will not be processed. To submit multiple Legal Demands, attach each Legal Demand to a separate email. See p. 3, item #3 under “Necessary Details – Generally” in our Guidelines.
- Pen Registers/Intercept Arrangements: As a wholesale provider, Inteliquent is generally not an optimal point for such arrangements (i.e., we typically do not carry all traffic relating to a number across our network; you will want your register/intercept established with our wholesale customer instead). See “Pen Register” on p. 4 of our Guidelines. If, after reviewing these Guidelines, you believe that Inteliquent is the appropriate location for your register/intercept, please first contact Penny Stanley or Scott Kellogg for assistance.
- Physical Address for Service: See “Email Address for Service” above.
- Preservation Requests: In most cases, we do not have information for which preservation is sought. Promptly send an Legal Demand to us so we can direct you to the party to whom you may request preservation — see “FAQ” on p. 7, item #7 of our Guidelines.
- Response Time Expectation: See “Timing Considerations” on p. 2 of our Guidelines.
- Toll Records: See “Call Detail Records” above.
- Traceback Requests: Where seeking to identify the calling party’s provider for traffic delivered by Inteliquent to a called party’s provider, see “Call Detail Records” on p. 4 of our Guidelines.
- Urgent Requests (Non-Exigent): For a non-exigent matter requiring a response within three (3) business days of our receipt, please see “Necessary Details — Generally” on p. 3, item #4 of our Guidelines. Never designate a request as “urgent” as a matter of course, and only do so in accordance with our Guidelines.
- Verification of Numbers: See “Confirmation of Numbers” above.