COMPREHENSIVE 9-1-1 ADDRESS MANAGEMENT, CALL ROUTING AND DELIVERY FOR VOIP SERVICE PROVIDERS

Inteliquent’s 9-1-1 Gateway with Nomadic Location provides VoIP service providers with address management in addition to call routing and delivery. VPC customers are provided the ability to load their subscriber’s telephone numbers & associated addresses via a Portal or API. Through the same Portal or API, carriers can make near real-time updates/changes to addresses associated with existing numbers, should the user’s location change. As part of this solution, Inteliquent also handles 9-1-1 call delivery.

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For calls associated with valid addresses, Inteliquent identifies the destination PSAP based on the caller’s address.  The call is then routed to the correct 9-1-1 Selective Router serving the destination PSAP, providing the user’s address and call-back number to the PSAP when requested.
In the event of an invalid address, Inteliquent routes the call to a third-party managed call center where call center agents will verbally validate the user’s location with the caller. The call is then routed to the correct PSAP.

REDUNDANT, DIVERSE AND RESILIENT

Inteliquent’s services are deployed in a highly redundant, diverse, and resilient configuration to ensure a high level of availability.

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