Customer Support
We are committed to providing you with the highest caliber customer service and technical support. If you have any questions or needs, which aren't covered by our online resources, please contact our teams for assistance.
Technical support and network operations
Network Operations Center (NOC)
Contact for technical issues and out-of-service conditions for service provider solutions.
Live technical support, urgent repair issues, and level 1 NOC:
866-388-7258, option 2
24x7x365
Ticketing:
Open a ticket
Don’t have a portal login yet? Email us at [email protected].
Service provider support
Contact customer support for non-repair or non-technical assistance such as call detail records (CDR), billing and invoicing inquiries, customer portal assistance, training, general account assistance, and escalations.
Live assistance:
866-388-7258, option 4
7 a.m.–5 p.m. Central Time, Monday–Friday
Enterprise and private label partner support
Contact for provisioning needs, technical issues or service impacting concerns for UCaaS, SIP trunking, fax and data services.
Live technical support:
866-629-8200, option 1
7 a.m.–9 p.m. Central Time, Monday–Friday
11 a.m.–9 p.m. Central Time, Saturday
Ticketing:
[email protected]
Urgent repair issues:
Email [email protected] and call 866-629-8200 to ensure immediate attention.
Porting and number management
Number porting and ordering team for service providers and enterprises
Contact for assistance with orders in progress and help submitting orders.
Live Assistance:
866-388-7258, option 3
7 a.m.–6 p.m. Central Time, Monday–Friday
Order Submission:
Submit an order
UCaaS number administration and porting team
Contact for provisioning needs, technical issues, and service impacting conditions for UCaaS and data services.
Live Assistance:
866-629-8200, option 2
7 a.m.–6 p.m. Central Time, Monday–Friday
Ticketing:
[email protected]
Billing
Customer support team for service providers
Contact for assistance with invoices, payments, and billing.
Live Assistance:
866-388-7258, option 4
7 a.m.–5 p.m. Central Time, Monday–Friday
Ticketing:
[email protected]
Billing team for UCaaS, SIP trunking, fax, and data
Contact for assistance with invoices, payments, and billing.
Live Assistance:
866-629-8200, option 3
7 a.m.–6 p.m. Central Time, Monday–Friday
Ticketing:
[email protected]